Job openings for client relationship manager in hyderabad

Key Responsibilities

This position plays a crucial role in lead management, After-sales support, Client documentation, and Accounts receivable.
Responsible for managing Client Relationships, Supporting sales and Marketing processes ensuring a smooth client journey from initial to post-sales support.
Maintain an ongoing understanding of the client’s business environment, competitors, and industry trends to offer proactive solutions.
Work closely with the Internal teams, marketing, and sales teams to align strategies and deliver tailored solutions to clients.
Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
Provide product training and onboarding.
Ensure timely resolution of Client complaints.
Document and track Client issues using CRM/ticketing systems.
Escalate complex issues to senior teams or management.
Collaborate with internal teams (sales, technical, and product).

Qualifications:
1-2 years of experience in customer-facing roles (support, sales, or account management).
Excellent communication, problem-solving, and interpersonal skills.
Technical aptitude (familiarity with industry-specific software/hardware).
Ability to work in a fast-paced environment.
Build strong relationships with customers.
Identify upsell/cross-sell opportunities.
Conduct regular check-ins and satisfaction surveys.