Job openings for customer success manager in chennai

Roles & Responsibilities:

2-4 years of experience in customer success or a similar role. Should have work experience
in the B2B SaaS domain and handling US or UK customers.
Proven ability to build and nurture long-term relationships with customers.
Experience in effectively managing customer expectations and providing satisfactory service.
Have a customer-first mindset and prioritise what matters to them.
Ability to listen actively to the customer, and understand their concerns or feedback to
provide proper assistance.
Persuasiveness to encourage customers to adopt the new features or recommended
solutions.
Proactiveness in identifying and resolving potential issues a customer might encounter.
Ability to collaborate and lead cross-functional teams to deliver excellent customer
experience.
Empathetic and perceptive to understand the customer’s needs and offer timely assistance.
In-depth product knowledge to provide effective guidance and support.
Exceptional written and verbal communication skills.
Efficient time management to meet customer needs in a timely manner.
Good to have
Strong industry knowledge to ensure our practices and processes are aligned with the
industry standards.
Ability to educate customers on product usage and mentor team members to support their
growth.
Proficient in promoting the brand and the product through meaningful customer
interactions.
Creative thinking skills to come up with innovative solutions for problems faced by our
customers.