Job openings for it analyst in chennai

Responsibilities:
•Produce reports and dashboards focusing on performance of ticket resolution within technology teams
•Work with business functions to develop business focused reporting and incorporate that into Technology reports
•Perform trend analysis on tickets to identify underlying causes, and areas where attention and action is needed to reduce trouble tickets
•Analyse and provide recommendation on focus area for the Support team and NOC in the ticketing space.
•Analyze the quality of SOP and Run Book Documents in the repository and work closely with NOC Co-Ordinator to provide requirements for NOC to achieve their KPIs

Skills & Experience:
Essential Skills:
•Knowledge of ITIL concepts and related best practices
•Experience of IT Service Management tools and solutions
•Experience of Analytics tools
•Strong communication skills, both written and verbal
•Good documentation skills

Desirable
•Experience in Mobile Telecoms industry
•Good Excel skills

About Company