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Cynosure Corporate Solutions
Lead Data Analytics (customer Experience Management)


Areas of Responsibilities:
• Support CSC on MIS / Reports proactively and Support internal customers
• Focus on Data Quality & Process (Data maintenance in all systems)
• Assess and develop processes and competences to ensure world class customer experience
• Establish clear SOPs in CSC to improve efficiency
• Communicate in a helpful and friendly manner with all internal customer
• Identify on-going issues and eliminate repeat complaints in order to improve overall customer experience
• Contribute to regular reviews of processes in order to improve efficiency and support
• Customer and business requirements
• Support delivery of the designated services to the agreed service levels Provide MIS / reports which will reflect team performance against KPIs
• Data Analytics will be part of the Customer Service Center.
• This role will report to the Head of Regional Customer Service Centre.

Education and Experience:
• A bachelors degree within commercial or management related areas
• You have minimum 6-8 years in a similar or equivalent position
• Should be able to Analyze data on various business front with an objective to derive actionable points to increase efficiency and enhance customer experience.
• Have a passion for providing outstanding Customer Service
• Ability to solve problems quickly and take ownership comfortably
• Strong in building and maintaining relationships
• Strong business and commercial understanding
• Strong skills in IT systems & MS Tools
• Fast learner with the ability to adapt to changes
• Must be able to work flexible hours as needed
• Strong communication skills in English

Experience 6 - 11 Years
Salary Not Disclosed
Industry IT Software - DataBase / Datawarehousing
Qualification Other Bachelor Degree
Key Skills Data Analytics Customer Experience Management Data Quality Customer Service MIS Reporting

About Company

Contact Person Mr. Vijay Venkatesh
Address Door No 5/42, Second Cross Street, Navarathna Gardens, Ekkattuthangal, Chennai 600032
Mobile 8144222999
Email ID corp@cynosurejobs.com